Why is Intuits QuickBooks customer service so bad?


I have a customer who imports from one program into QB and THEN downloads the data from the bank. I spent so much time deleting duplicate entries. The add-ons are there to keep the main client lightweight. Not every business needs project management or something like a2x for ecommerce.

Depending on your budget, it may or may not be worth it for your small great ways to green your business. QuickBooks offers many different products at different price points. You can get QuickBooks Online for as low as $30 per month at regular cost or pay as much as $1,340 per year for QuickBooks Desktop Enterprise. Xero is one of the best QuickBooks alternatives because it’s rich with features established businesses need to manage finances and projects. As Intuit has grown as a company their customer service has become increasingly worse and worse to the point today is it’s torture to call them.

If you don’t have an accountant, the QuickBooks Pro Advisor program lets you easily find one. Part of the reason is that while anyone can use QuickBooks, it’s really designed for accountants, and they’re actually good about providing training for accountants. Still, if you’re trying to go at it alone after buying a subscription, that may not provide much comfort. You can also use QuickBooks’ ProAdvisor network to find certified accountants and bookkeepers. Given QuickBooks Online’s number of users, accountants outside of the network should be familiar with the software.

Zoho Books is best for those who are already using Zoho products to manage their businesses. However, it’s also a good option for freelancers who need feature-rich accounting software to send invoices and manage expenses. Having multiple reports open is great if you can quickly navigate through them. Not being able to use shortcuts to jump back and forth really slows down the ‘review’ portion of great monthly bookkeeping support. QuickBooks Online has limited shortcuts and this could take a 10 second tasks up to 30 seconds. Who wants to spend 3 times longer doing anything?

What is the best accounting software?

I also wished it used a standard SQL database so that it could be backed up with sophisticated backup software rather than their clunky backup utility… IDK, I understand how bad pro was, but honestly I redid my whole infrastructure and how QB was accessed and the problems went away. Even with the new version, my support people were from the US and very helpful, also our support was added on for free and the sales person gave us a couple hundo discount. I think everyone agrees that Intuit’s customer service has gone from passable to almost useless, and is a frustrating and exhausting experience. Even having to connect here on a community forum to reach someone is a pathetic system. If you don’t satisfy with their current support and service, you may migrate it to other 3rd party payroll app and integrate it with your QBO account.

alternative to quickbooks

Normally other https://bookkeeping-reviews.com/s send a notification asking if you’re attempting to make a transaction…Not this account. After I was assured that the transaction would go through again, and to try in an hour… So, now I wanted to address another issue that had yet to be resolved. Ive been looking and have asked our accountant as well.

QuickBooks, QB, TurboTax, Proconnect and Mint are registered

I have been a Quickbook user for almost 30 years. We switched from desktop to QBO last year, and it has been awful, because a switch like that requires some actual product support. Please know that aside from our chat and phone support, you also have us here in the Community to address your concerns.

No one in our office want to call Quickbooks support, and maybe thats what they want because they have my money anyway. I asked for a call-back; they called and no one was there. I submitted another request for a call-back, again, no no there.

PT Monday through Friday; expert support plans available for $79 per month. We tried this three times and did not work, they won’t even allow a an upload from my photos on my cell, which could had being a solution. Yup, that’s why I am still paying QBO to aggravated, constantly.

We took a payment by using the quickbooks card processing option. The customer without cause decided to request a chargeback from the bank, presumably indicating that they didnt recognize the charge on their account. Quickbooks paid out and fined us $25 for costs. We received an email with suggestions for reducing the chances of this occurring – This was useless. We verified her ID and we have her on video in the reception.

Our moderators read all reviews to verify quality and helpfulness. 4,207,605 reviews on ConsumerAffairs are verified. Here Goodarzi confirmed the accuracy of our story reporting that Intuit deliberately hid its Free File product from search engines. Basically, everyone who paid for QB Desktop and QBO paid these guys and gals. The little that is left went to 30,000 or more of underpaid workers, not all of them honest, sadly to report.

Performing troubleshooting for download issues

I called quickbooks and asked if our payroll information would be automatically sent to the IRS and the service rep assured me we had no settings on our account that would do this. I asked to escalate the issue and have someone look into it further. If you are a very small business beware you will HAVE to purchase features you just will waste money over. If you are a 1-2 employee company there is no “lite” version to do basic accounting, issue POs, run payroll, etc. The software is designed for non-cash basis businesses of 5+ before the automation offered returns any real value. One has to think that if companies can make money ($300 or more) selling you comparisons of Intuit products, then Intuit has intentionally over complicated their suite of offers.

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This can help view the breakdown of sales taxes easily, including the account of the products or services applied for and the total cost of goods sold. Information provided on Forbes Advisor is for educational purposes only. Your financial situation is unique and the products and services we review may not be right for your circumstances. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. Performance information may have changed since the time of publication.

After setting up a foreign vendor, follow the steps below to wire payments. Once done, you can send the downloaded invoices to your customer manually. If you need further assistance with sending invoices in QBO. Please leave a reply below if there are any other details you’ll want to add.


With Xero’s Early plan, you can send/approve only 20 quotes and invoices and enter five bills. It also includes time tracking only in the highest-level plan — the Established plan ($70 per month). There is no live chat support and while a representative will call you if necessary, the company doesn’t provide a phone number to customers. FreshBooks is a strong option for freelancers and independent contractors, as well as self-employed professionals on the go. All FreshBooks plans have a client self-service portal, estimates, invoices, time tracking and expense tracking. This software also offers mobile mileage tracking, basic inventory tracking and live phone support.

You’re our first priority.Every time.

However, I won’t be able to do that without asking for your account details. Since the Community is a public forum, I don’t want your details displayed here for security purposes. That said, I’d recommend contacting our Customer Care team.

The discounts do not apply to additional employees and state tax filing fees. Shelley Elmblad is a writer with years of experience covering small business, mobile apps, personal finance and tax software. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money. At this point, I was so livid, I hung up and called back to speak with someone else. After being on the phone for over an hour I was finally able to speak to a supervisor who did help somewhat, but my issue is still not resolved. In order to speak to a supervisor, you need to have the CSR request a callback.